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Most people avoid difficult conversations because they are painful, awkward, and well, difficult. That’s most people. Leaders, managers, and employees who are successful at work have to learn how not to avoid difficult conversations.
Say for instance, you’re a leader and you have to give someone negative feedback about his poor performance on the job. Or look at it from the other side, say you’re an employee, and you need to give your manager criticism about her “soft skills”.
There are a couple of ways to handle these difficult conversations.